LB Automotive / Returns and claims
Clear steps for returns, claims and secure packing. Protect the product and its packaging during transport.
Request an eligible return in your customer account. You may also withdraw by written notice using the channels in Legal information.
Consumers may withdraw from a distance purchase without giving a reason within 14 days of receiving the goods. For split deliveries, the period starts when the last shipment arrives. Send your withdrawal notice before the deadline.
Open your order in your account and select the return request option if available. You may also send a clear written notice through the channels in Legal information. Include your name, address, item, receipt date and order number if known. No reason is required.
Dispatch the goods within 14 days of your notice. Check the return address with support. Keep proof of dispatch and share tracking if available.
We refund within 14 days of receiving the notice. We may withhold payment until we receive the goods or evidence of dispatch, whichever happens first.
The original box protects the product. An outer shipping box protects both the product and its original packaging.
Wrap delicate surfaces in soft material. Separate parts and accessories so they cannot scratch each other.
If available, put the original packaging inside a sturdy outer box. Cushion every side, including the bottom and top.
The product must not move freely. Support edges and corners. Protect grilles, lamps and other fragile parts from pressure.
Tape the outer box seams. Attach the shipping label only to the outer box. Include the order number and remove old transport labels.
We recommend photographing the product and packed parcel before dispatch. Photos and original packaging are not conditions for the statutory right of withdrawal.
Do not bend large parts or ship them unsupported. Protect edges and original packaging with an outer protective layer. Truck or pallet returns follow the transport terms and return cost estimate provided before purchase.
LB Automotive d.o.o. Sisačka cesta 19C 10020 Zagreb, Hrvatska
Card payments are refunded to the same card. For cash on delivery, with your agreement we refund to your bank account: provide your IBAN and account holder name with the request. Do not send card details or security codes. Processing time depends on your bank.
I hereby withdraw from the contract for the following goods: ____. Order number (if known): ____. Order / receipt date: ____. Name: ____. Address: ____. Email: ____. Notice date: ____.
Use this sample or your own clear notice. A signature is needed only for a paper notice.
