LB Automotive / Returns and claims

Returns made clear

Clear steps for returns, claims and secure packing. Protect the product and its packaging during transport.

Request an eligible return in your customer account. You may also withdraw by written notice using the channels in Legal information.

14 days to decide

Consumers may withdraw from a distance purchase without giving a reason within 14 days of receiving the goods. For split deliveries, the period starts when the last shipment arrives. Send your withdrawal notice before the deadline.

Tell us your decision

Open your order in your account and select the return request option if available. You may also send a clear written notice through the channels in Legal information. Include your name, address, item, receipt date and order number if known. No reason is required.

Protect and send

Dispatch the goods within 14 days of your notice. Check the return address with support. Keep proof of dispatch and share tracking if available.

Review and refund

We refund within 14 days of receiving the notice. We may withhold payment until we receive the goods or evidence of dispatch, whichever happens first.

How to pack a return safely

The original box protects the product. An outer shipping box protects both the product and its original packaging.

Protect every part

Wrap delicate surfaces in soft material. Separate parts and accessories so they cannot scratch each other.

A box inside a box

If available, put the original packaging inside a sturdy outer box. Cushion every side, including the bottom and top.

Fill empty spaces

The product must not move freely. Support edges and corners. Protect grilles, lamps and other fragile parts from pressure.

Seal and label

Tape the outer box seams. Attach the shipping label only to the outer box. Include the order number and remove old transport labels.

Cushion the original box inside an outer box

No tape or shipping labels on original packaging

We recommend photographing the product and packed parcel before dispatch. Photos and original packaging are not conditions for the statutory right of withdrawal.

Bumpers, bonnets and large parts

Do not bend large parts or ship them unsupported. Protect edges and original packaging with an outer protective layer. Truck or pallet returns follow the transport terms and return cost estimate provided before purchase.

Know the difference

Withdrawal from a purchase

If you change your mind or order incorrectly, you pay direct return shipping costs when informed in advance. For statutory withdrawal from the entire purchase, we also refund the cheapest standard delivery offered. Any surcharge for a more expensive delivery option is not refunded. Claims for incorrectly supplied or faulty goods are separate.

Damage or a faulty item

Report faulty, incorrectly supplied or damaged goods as a claim, with a description and photos where possible. Voluntary return rules do not restrict statutory defect rights.

Inspection and packaging

You may inspect the item to establish its nature, characteristics and functioning. Handling beyond this may create liability for actual diminished value. We do not impose a fixed deduction just because a box has been opened.

Business purchases

The consumer right to withdraw within 14 days does not automatically apply to B2B purchases. Contact us to discuss business returns under your agreed terms.

Return address

LB Automotive d.o.o. Sisačka cesta 19C 10020 Zagreb, Hrvatska

How is the money refunded?

Card payments are refunded to the same card. For cash on delivery, with your agreement we refund to your bank account: provide your IBAN and account holder name with the request. Do not send card details or security codes. Processing time depends on your bank.

Sample email notice

I hereby withdraw from the contract for the following goods: ____. Order number (if known): ____. Order / receipt date: ____. Name: ____. Address: ____. Email: ____. Notice date: ____.

Use this sample or your own clear notice. A signature is needed only for a paper notice.