General terms of business
General Terms of Business in the webshop
Terms of Business
The General Terms regulate the relationships between the Buyer and the Merchant regarding the conditions and methods of ordering products, product prices, payment terms and methods, warranty conditions for the correctness of the sold item (so-called guarantees), the Buyer's right to a written complaint about the Merchant's products and services, the right to terminate the contract, delivery of products, and other services offered by the Merchant, protection of personal and other data, and other issues important for concluding a sales contract through the online store.
The Consumer Protection Act, the Electronic Commerce Act, the Obligations Act, and other applicable regulations of the Republic of Croatia apply to the terms of business.
The Merchant reserves the right to change the Terms and Conditions at any time. All changes will be published on the Merchant's website and will take effect at the moment of their publication on the internet pages. Any changes to the Terms will apply to purchases made after the publication of those changes.
The Buyer is obliged to check the valid Terms before each purchase.
Prior to purchase, the buyer in the application declares that they have read these General Terms and that they accept them, while upon confirming the order, the same will be delivered to the Buyer as content or an attachment to the email message confirming that the contract has been concluded.
These Terms are available to service users at any time in a way that allows them to save, reuse, and reproduce them.
These Terms and Conditions are considered an integral part of every Sales Agreement concluded between the Merchant and the Buyer through the online store.
Merchant
Merchant name: LB Automotive d.o.o.
Headquarters: Šetalište 150. brigade 6, 10090 Zagreb
Email: info@lb-automotive.com
Registered with the Commercial Court in Zagreb under MBS: 05114080
Paid-in capital fully paid 20,000.00 kn
Bank account: HR5123600001102791870 opened with Zagrebačka banka d.d.
Tax number:HR15547464822
The merchant selling through the online store www.lb-automotive.com acts in its own name.
The Merchant has no additional costs for remote communication means.
Customer
The customer of the products is any natural person who purchases products through the online store in the manner regulated by these General Terms and Conditions of Business, i.e., who selects at least one product, adds it to the cart, pays cash on delivery, by bank transfer (payment slip) at the bank (post office or FINA), or via e-banking, and sends the order to the Merchant.
The customer can only be an adult and legally capable person. Contracts on behalf of and for the account of minors and completely legally incapable persons can be concluded by their legal representatives or guardians. Partially legally capable persons can only conclude contracts with the consent of their legal representative or guardian. The Merchant bears no responsibility for actions contrary to this provision.
Prices
Through the online store www.lb-automotive.com, the customer is enabled to purchase a part of the product range available on the Merchant's website.
All prices represent retail prices and are expressed in kunas (KN) and include VAT, valid for all payment methods at the time of purchase. The stated retail prices are valid exclusively for purchasing products via the Internet. Retail prices are valid in case of payment by the methods listed below and under the conditions specified below.
The highlighted retail prices are valid at the time of order receipt.
Promotional offers are valid exclusively at the time of ordering and may change without prior notice.
Images and Information about Products
Images and descriptions may not necessarily be identical to the product. The Merchant reserves the right to make errors in the description and images of the products.
The Merchant commits to make every effort to ensure the accuracy and timeliness of the information on the website, especially regarding the price of the offered products. The Merchant is not responsible for any errors in product descriptions, images, or errors that occur during price changes and page updates.
In case of such an error, especially if the price displayed on the website does not correspond to the actual price of the product for any reason, the Merchant will promptly inform the Customer and allow them to cancel or modify the order.
If the customer decides to cancel the product order, the merchant will refund the paid money to the customer as soon as possible, and no later than 7 days from the day the Customer notifies about the order cancellation.
User Registration and Product Order
Products are ordered electronically, and both registered and unregistered users can place orders. Registration is done by creating a user account. Registration is free. During registration, the User creates a username and password. The User is responsible for all actions and orders made under their username.
The registered and unregistered user/customer is responsible for the accuracy and completeness of the data entered during registration and/or purchase.
The product is ordered via the cart. When the Customer places an order, the contract is concluded, and the Merchant will immediately notify the Customer via email that the contract has been concluded by delivering the Order Confirmation via email. The Order Confirmation contains information about the order, delivery address, payment method, price/prices, contact details of the Merchant's customer service, and other data in accordance with the Law.
After sending the order confirmation, the Customer can change the order exclusively by contacting the Customer Service at the email: info@lb-automotive.com
On the webshop, the Customer can pay for their order by clicking on "Buy". In the cart, they will then see the total purchase amount (including delivery costs and VAT).
The Merchant will deliver the products to the Customer in the ordered quantity if they are available.
In the event that the merchant is unable to deliver a certain product within the expected time because the ordered product is out of stock or can no longer be ordered from the supplier, the merchant will notify the customer in writing by delivering a Notification of Delay in Delivery of the ordered goods via email, who can cancel the product order or possibly accept a new delivery deadline.
If the customer decides to cancel the product order, the merchant will refund the paid money (increased by the prescribed interest rate) as soon as possible, and no later than 7 days from the occurrence of the delay.
Warranty
For all products for which the Merchant provides a warranty, the warranty conditions specified in the warranty document apply. The Merchant guarantees that the product, when used in accordance with the attached instructions and warranty document, will function correctly during the warranty period. In case of a defect or other possible shortcomings, the Merchant commits to carry out repairs within a reasonable time or to replace the product in accordance with the Law on Obligations. The right to use the warranty is exercised exclusively upon presentation of the invoice. The Customer is obliged to keep the warranty document and the invoice.
Delivery/Pickup of Goods
The price of the delivery service is not included in the price of the product. We deliver the ordered goods via a delivery service – DPD. For all orders of 1000.00 KN or more, delivery is FREE. For all orders below 1000.00 KN, delivery is charged at 35.00 KN.
Upon the readiness of the goods for delivery, the Merchant will send the Customer a Notification of readiness for delivery via email, which will define the expected delivery date. Along with the confirmation of the readiness of the goods for delivery, the General Terms and Conditions of the Online Store and the Notification of the right to unilateral termination of the contract, which includes the Form for the right to unilateral termination of the contract, will also be delivered to the Customer. By accepting these Terms, the Customer gives explicit consent to receive the General Terms and Conditions and the Notification of the right to unilateral termination of the contract, which includes the Form for the right to unilateral termination of the Contract, in the specified manner, i.e., via email.
If the Customer chooses delivery of the product by the Trader, the delivery of the purchased product is made to the delivery address specified during the order creation.
Delivery of products to the Customer is carried out exclusively on working days. The delivery person will contact the Customer by phone to arrange the delivery time. If the Customer does not answer the delivery person's phone call or does not contact them back, the Trader will not deliver the goods on the scheduled day, but the delivery will be arranged for another day.
If the Trader is unable to carry out the delivery because there is no Customer or other person authorized to receive the product at the delivery address, despite prior telephone agreement on the delivery date, the costs of unsuccessful delivery of the product shall be borne by the Customer. In this case, the Customer and the Trader will agree on a new delivery date.
The Trader reserves the right to change the agreed delivery date due to adverse circumstances arising after the conclusion of the Contract, and in agreement with the Customer, propose a new delivery date.
The delivery person will request the Customer to sign a receipt upon delivery of the ordered product, confirming that they have received the goods, and the date of receipt will be indicated.
The delivery time for available goods in the e-commerce store is from 2 to 3 working days, except for products for which the customer has been informed of a different delivery time.
The delivery period starts after the payment is received in the bank account.
Saturdays, Sundays, holidays, and non-working days are not counted in the delivery period.
In case the customer refuses to accept the correct and undamaged goods they ordered, the Trader has the right to deduct the amount of direct costs related to the delivery from the paid amount of the purchase price.
Payment
The ordered products and services can be paid for in one of the following ways:
1) general payment slip at the post office, bank, FINI
2) online banking
3) cash on delivery
4) by card in a single payment or up to 6 installments (payment is not processed by LB Automotive d.o.o., but by DPD Croatia d.o.o. upon delivery of the order)
The customer pays for their order by clicking on "Buy". The customer then sees the total amount of the purchase in their cart (including delivery and/or assembly costs of the product if they have chosen those services and including VAT).
If the Customer chooses to pay via payment slip or online banking, all necessary information for making the payment will be displayed at the end of the ordering process.
In case the customer intends to pay for the goods via payment slip or online banking, the payment deadline is 48 hours from the sending of the order. After this period, the trader cannot guarantee the state of the stock and the availability of the ordered items, so the order confirmation becomes non-binding for the Trader and their order is deleted from the system, or is considered canceled.
Responsibility for material defects of the product
The trader is responsible for material defects of the items sold on their pages in accordance with positive regulations, especially the Law on Obligations of the Republic of Croatia and the Consumer Protection Act.
Complaints
Complaints are submitted at the sales salon from which the product was delivered or via email: info@lb-automotive.com
The ordered products are packaged in such a way that they are not damaged during normal handling in transport/delivery.
In the event that the shipment is damaged during transport, such damage is visible upon receipt of the shipment, and in that case, the Buyer is not obliged to accept the shipment.
The exercise of rights under the reported complaint is carried out in accordance with the Consumer Protection Act and the Law on Obligations.
Cancellation and termination of the contract
The Buyer can cancel the order at any time until the moment of delivery of the product to the Buyer by sending a cancellation statement via email to: info@lb-automotive.com
If the order is canceled before the products have left the Merchant's warehouse, the buyer has the right to request a refund of the total amount paid for the products and other selected services.
After canceling the order, the Buyer will receive a Confirmation of Order Cancellation via email.
The right to terminate the contract under Section IV, Article 72 of the Consumer Protection Act:
The Buyer has the right, without stating reasons, to unilaterally terminate the contract concluded at a distance within 14 days.
The relevant period begins to run from the day when the goods that are the subject of the contract are handed over to the buyer or a third party designated by the buyer, who is not the carrier.
If the buyer has ordered multiple pieces of goods with a single order that need to be delivered separately, or if it concerns goods that are delivered in multiple pieces or multiple shipments, the period begins to run from the day when the last piece or last shipment of goods is handed over to the buyer or a third party designated by the buyer, who is not the carrier.
If the Seller does not inform the Buyer of the Buyer's right to unilaterally terminate the contract, this right expires 12 months after the termination period (the 12-month period begins to run after the expiration of the 14-day period provided for regular termination in the case of proper notification). However, if the notice of the right to unilateral termination is delivered within 12 months, the right to unilateral termination expires after the 14-day period from the day the Buyer receives that notice.
The Buyer is obliged to notify the seller of their decision to terminate the contract before the expiration of the unilateral termination period, and this must be done using the Unilateral Termination Form, which can be found here:
I, _________________________________________________ (name and surname of the consumer) from
___________________________________________________ (consumer's address: place, street, number) I hereby declare that I unilaterally terminate the Contract for the purchase of the following goods/services:
____________________________________________________________ (enter the name of the item) according to the invoice number or number
order ____________________ (enter document number) received on _____________________. (enter date)
In _____________________ (city/place), on _____________________. (date).
__________________________ Consumer signature (only if this form is filled out on paper).
or through any other unambiguous statement expressing their will to terminate the contract, sent by email to the Seller's address: info@lb-automotive.com or by registered mail to the Seller's registered office address: Šetalište 150. brigade 6, 10090 Zagreb.
The seller is obliged to promptly provide the consumer with a Confirmation of receipt of the termination statement via email that the Buyer specifies in the Form or in the Termination Statement.
The statement of contract termination must be sent by the buyer before the expiration of the contract termination period.
The buyer is obliged to return the goods without delay, and no later than 14 days from the day they informed the seller of their decision to terminate the contract.
The buyer is obliged to bear the direct costs of returning the goods.
The seller is obliged to return the full amount of the paid funds within fourteen (14) days of receiving the written notice of contract termination.
The seller is not obliged to execute the refund before the goods delivered to the buyer are returned.
The seller is obliged to refund the amount paid using the same payment method that the buyer used when making the payment unless the buyer explicitly agrees to another payment method, and on the condition that the buyer is not obliged to pay any additional costs for such a refund.
The buyer is responsible under Article 77, paragraph 5 of the Consumer Protection Act for any reduction in the value of the purchased product resulting from handling the purchased product, except for what was necessary to determine the nature, characteristics, and functionality of the goods.
Exclusion of the right to terminate the contract
The buyer has no right to terminate in cases prescribed by Article 79 of the Consumer Protection Act, especially if:
– a service contract that the seller has fully performed, and the performance has begun with the explicit prior consent of the consumer and their confirmation that they are aware that they will lose the right to unilaterally terminate the contract if the service is fully performed;
– the subject of the contract is goods or services whose price depends on fluctuations in the financial market that are beyond the seller's control, which may occur during the consumer's right to unilaterally terminate the contract;
– the subject of the contract is goods made according to the consumer's specifications or clearly tailored to the consumer;
– the subject of the contract is goods that, by their nature, are inseparably mixed with other items after delivery.
Contract Duration
The contract that the Buyer enters into with the Seller is a one-time contract for the sale of products at a distance that is consumed upon delivery of the goods and payment made by the buyer, in case it is not terminated. These Purchase Terms are an integral part of the contract.
Written complaints from Customers and disputes
These General Terms and Conditions are made in accordance with the Consumer Protection Act and other regulations of the Republic of Croatia. Customers can submit their written complaints about the products or services of the Seller directly at the business premises at the Seller's headquarters address or send them to the Seller's address: Šetalište 150. brigade 6, 10090 Zagreb, either by mail or electronically to the address: info@lb-automotive.com as stated in the Seller's information.
The Seller is obliged to confirm without delay that it has received the written complaint of the Customer, and no later than within 15 (fifteen) days from the date of receipt of the written complaint, to respond to it.
In the event of a dispute between the Customer and the Merchant, a complaint can be submitted to the Court of Honor of the Croatian Chamber of Commerce, the Court of Honor of the Croatian Crafts Chamber, or a proposal for mediation at mediation centers.
In the event of a dispute between the Customer and the Merchant, they will attempt to resolve the issue by agreement and peacefully, otherwise, the Court in Zagreb is competent.
In accordance with Regulation No. 524/2013 of the European Parliament and Council, there is an obligation for merchants participating in online sales contracts to provide an electronic link to the online platform for resolving consumer disputes on their pages. The consumer dispute resolution platform can be accessed by the customer via this link:
https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show&lng=HR
Contacts:
Merchant name: LB Automotive d.o.o.
Headquarters: Šetalište 150. brigade 6, 10090 Zagreb
Email: info@lb-automotive.com
Registered with the Commercial Court in Zagreb under MBS: 05114080
Paid-in capital fully paid 20,000.00 kn
Bank account: HR5123600001102791870 opened with Zagrebačka banka d.d.
Tax number:HR15547464822
Collection and processing of personal data
By registering on the website www.lb-automotive.com, the customer gives personal consent for the collection, use, processing, and transfer of their personal data necessary for using the websites, including (but not limited to):
– consent that the Seller may, in accordance with the provisions of the Personal Data Protection Act, process the provided personal data for the purposes of its own records and statistics, for the purpose of creating a customer database, informing about products and services, for the purpose of delivery information, for the purpose of delivering promotional materials, improving relationships with Customers, and enhancing services. The Seller may provide the mentioned data to third parties for the purpose of service execution, protecting the interests of users and the Seller, and preventing potential abuses;
– the need for better insight and understanding of individual needs and requirements of users as well as developing the ability to provide all services of the Seller in the highest quality, resulting in increased customer satisfaction;
– consent for the Seller to contact them in writing, by phone, SMS, and/or email, and to deliver materials to their home address informing them about benefits and news in their offer;
– providing data to third parties necessary for the execution of the above-mentioned purposes
The Merchant is committed to protecting the privacy of all users/buyers' personal data and is obliged to handle it in accordance with the Personal Data Protection Act and other applicable regulations of the Republic of Croatia. The Merchant must not unlawfully use or make available the above-mentioned personal data to third parties, except in cases where a special law permits it or it is necessary for the fulfillment of contractual obligations. All employees of the Merchant as well as business partners are responsible for respecting the principles of privacy protection.
In case the user/buyer does not want the Merchant to process their data in any way anymore and requests the deletion of their data, they are obliged to inform the Merchant about this via email at the email address: info@lb-automotive.com
"Cookies"
The Merchant's websites use cookies, so-called "cookies", to enable the online store to recognize and remember the user, thus facilitating the purchase process.
Cookies are text files that the web server the user is using places on the user's computer. They are created when the browser on the user's computer loads the visited web destination, which then sends data to the browser and creates a text file. The browser retrieves and sends the file back to the web destination server (site, page) when the user returns to it. Cookies can be temporary (stored only during visits to the websites) or permanent (stored on the user's computer even after the visit).
The Merchant's websites also use third-party cookies to obtain statistical data about the traffic and usage of the websites. The data collected includes the user's IP address, browser information, language, operating system, and other standard data that is collected and analyzed exclusively in an anonymous and aggregated form.
Most browsers automatically accept cookies. The user can prevent this by blocking cookies in their web browser settings. Since the purpose of cookies is to enable the use and improve the service of the websites and their processes, the user should keep in mind that blocking or deleting cookies may disable or alter the functioning of these features.
By using these websites, the Buyer confirms that they are familiar with and agree to the Merchant's General Terms and Conditions.
These General Terms and Conditions are in effect and apply from August 10, 2019.